What is process mapping used for in Six Sigma?

Process mapping is a vital tool in Six Sigma that allows teams to visualize and analyze the various steps involved in a process. By creating a graphical representation of a process, teams can identify each stage’s inputs, outputs, and responsible parties. This visualization helps in pinpointing inefficiencies, bottlenecks, and areas for improvement.

The mapping process fosters a deeper understanding of how a process operates, enabling teams to streamline workflows, enhance quality, and reduce waste. By analyzing the mapped process, teams can develop strategies to optimize performance, improve overall efficiency, and ultimately enhance customer satisfaction.

Understanding the process in this manner sets the stage for data-driven decisions, aligning perfectly with Six Sigma's goal of reducing variability and improving quality in processes.