What does CTQ stand for?

CTQ stands for Critical to Quality, a vital concept in Six Sigma and quality management processes. It refers to the specific characteristics or attributes of a product or service that are essential for satisfying customer requirements and expectations. Identifying CTQs helps organizations focus on the factors that directly impact customer satisfaction and overall quality. By concentrating on these critical elements, companies can prioritize their improvement efforts and avoid wasting resources on less important features or processes. CTQs are measurable and often derived from customer feedback, ensuring that the organization aligns its quality initiatives with customer needs.